Repair Process
For simple repairs such as crotch rips, ankle tears, belt loop issues, or pocket rips, send the item directly to us with a note in the package explaining the repairs you need along with your first and last name, return shipping address, and order number if you have it.
For more extensive repair work or additional modifications, please contact us before sending your pants. Upon receiving the pants, I will fix them and promptly send them back to you.
- Include $10 in cash for shipping back to you.
- For the return, send it to:
Max Reade
350 Phelps St.
Ashland, OR 97520
If you need a shipping label, use this link for the cheapest shipping.
*Customer is responsible for shipping charges both ways.
Sustainability
To create a sustainable product designed to last as long as possible, we offer a repair system with every clothing product purchased from us. Each product comes with free lifetime repairs (valid for the lifetime of our business and this policy).
We also use recyclable polymailers made from 100% recycled materials, and not extra plastic in our shipments to reduce waste.
If you need to re-waterproof your pants, we recommend doing this yourself using an environmentally safe product like NikWax. To maintain the water repellency of your product from the start, avoid machine washing, detergents, and high heat. Alternatively, you can choose not to wash your pants at all. If washing is necessary, use cold water or a product like NikWax Tech Wash.
We are also actively researching fabrics made from recycled materials for future use, as sustainability is of the utmost importance to us.
Additional Requests
Need something beyond a basic repair, like additions and additional embroidery work? Message us and we can try to work something out.
